Shipping policy

Shipping Policy

Effective Date: May 2026

Thank you for shopping with Juniper Hollow Apothecary. Each order is handcrafted and carefully packaged with love from Maine. 🌿

Processing Time

Please allow 3–7 business days for order processing before shipment. Because our products are handmade in small batches, some items may require additional preparation time during busy periods or product launches.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Shipping destination
  • Carrier rates

We may occasionally offer free shipping promotions or local specials.

Domestic Shipping

At this time, we primarily ship within the United States.

Delivery times may vary depending on:

  • USPS carrier delays
  • Weather conditions
  • Holidays
  • Rural delivery locations

Estimated delivery times are not guaranteed.

Incorrect Addresses

Please double-check your shipping address before placing your order.

Juniper Hollow Apothecary is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Packages lost due to address errors entered at checkout

If a package is returned to us, additional shipping charges may apply to resend the order.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged packaging/products

We will work with you to resolve the issue as quickly as possible.

Warm Weather Disclaimer

Some products, including body butters and other oil-based items, may soften or melt during warmer temperatures while in transit. This does not affect the quality or usability of the product.

If needed, allow products to return to room temperature before use.

Lost or Delayed Packages

Once packages are transferred to the shipping carrier, delivery is outside of our control. We are not responsible for carrier-related delays, lost packages, or delivery issues caused by USPS or other shipping providers.

If you experience a delivery issue, we recommend contacting the shipping carrier directly first.

Contact

Questions about shipping or your order?

Please contact us through:
Juniper Hollow Apothecary